Welcome to MyGlobAD’s Refund & Cancellation Policy. We believe in transparent, fair, and hassle-free processes for all our customers and partners. Please review the terms below carefully before placing an order.
Order Cancellations
- Order cancellation is allowed within 1 hour of order placement for standard products.
- For custom or bulk orders, cancellation is allowed only before production starts. Production status can be confirmed via live chat or call support.
- Once the order enters the printing or fabrication process, it cannot be cancelled or modified.
- Cancellation requests must be raised via our support chat, email within the applicable window.
Refund Eligibility
Refunds are applicable under the following conditions:
- The product received is damaged, defective or not as per the order specifications.
- Delivery was delayed beyond 7 business days from the promised date (excluding unavoidable conditions like strikes, natural calamities or governmental restrictions).
- Orders cancelled successfully within the allowed time frame.
- Orders where the production hasn’t started and a formal cancellation request was accepted.
Refund Process
- Approved refunds will be processed within 5-7 business days via the original payment method.
- In case of payment gateway issues, refunds may be issued via UPI, NEFT or account transfer.
- Refund confirmation and transaction details will be shared via email/SMS once processed.
Non-Refundable Situations
- Orders cancelled after production has begun.
- Orders for customized, non-standard or bulk items once approved and sent for production.
- Refunds for design mistakes, incorrect artwork uploads or sizing errors made by the customer.
- Delays caused by factors outside our control such as weather issues, strikes or third-party logistic delays.
- Orders delivered successfully without reported issues within 24 hours of delivery.
Custom Orders & Cancellations
- Custom orders are produced specifically for you, hence cannot be cancelled or refunded once approved.
- In exceptional cases, MyGlobAD may offer store credits or replacements at its sole discretion.
Raising a Refund or Cancellation Request
You can raise your request via:
- 💬 Live Chat: Available on our website
- 📧 Email: [email protected]
- 📄 Order Dashboard: Track and request cancellation from your My Account section
Please keep your Order ID and registered mobile number/email ready for faster processing.
Policy Updates
We reserve the right to amend, modify, or revise this policy from time to time to reflect operational, legal, or regulatory updates. The latest version will always be available on this page.
Important Note
By placing an order on MyGlobAD, you agree to abide by the terms and conditions mentioned in this Refund & Cancellation Policy.